What types of pet products do you offer?
Flufer Store specializes in a variety of innovative pet products, including engaging toys and cozy beds. Each item is designed to enhance the happiness and comfort of your pets, ensuring a delightful experience for both pets and their owners.
How do I place an order?
To place an order, simply browse our product selection, add your desired items to your cart, and proceed to checkout. You will be prompted to enter your shipping information and payment details to complete your purchase.
What is your return policy?
We offer a hassle-free return policy for most items within 45 days of purchase. To qualify for a return, the product must be unused, in its original condition, and returned in the original packaging. Please refer to our return policy for detailed conditions and procedures.
How long does shipping take?
All orders are processed within 1–3 business days. Standard shipping typically takes an additional 3–7 business days for delivery. Please note that delivery times may vary due to carrier delays or other factors.
Do you ship internationally?
Yes! Flufer Store ships to the following countries:
🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom
🇮🇱 Israel
🇸🇬 Singapore
🇦🇺 Australia
🇳🇿 New Zealand
Orders placed with shipping addresses outside of these countries may be canceled and refunded.
We’re always looking to expand our reach — stay tuned for more countries soon!
What should I do if I receive a damaged or incorrect item?
If you receive a defective, damaged, or incorrect item, please contact us immediately at support@fluferstore.com. We will evaluate the issue and provide a resolution as quickly as possible.
What payment methods do you accept?
We accept the following payment methods:
Visa, MasterCard, American Express, Discover, Diners Club ELO, Google Pay, Apple Pay, JCB, Shop Pay, Union Pay
Is there a restocking fee for returns?
No, Flufer Store does not charge a restocking fee for returns. We aim to make the return process as straightforward as possible for our customers.
Contact Us
Company Name: Flufer
Phone Number: +1 (469) 420-0273
Email: support@fluferstore.com
Business Address: 539 W Commerce St, Dallas, TX 75208, United States
Contact Form: Here
Customer service hours: Monday - Friday: 10:00 AM to 6:00 PM (CST)
